Guarantee & Repairs

The monte & coe Limited Lifetime Guarantee

Every monte & coe product is proudly made to last the test of time. We believe that local manufacturing allows our team to perform strict quality control measures to ensure the longevity of each product. We chose wool that is known for being extremely durable and tear resistant and leathers that patina with you over time. While we are totally confident that you won't have to use the guarantee, it's definitely a nice-to-have.

The monte & coe Guarantee - Terms & Conditions

Every monte & coe product is guaranteed under the terms and conditions of our warranty. In the case of defects covered by the warranty, all components will be repaired. A service and handling fee in the amount of $25.00 must be provided for all warranty and repair services. The fee is subject to change.

Our guarantee does not cover:

Exchanges for a newer version of a particular style
Exchanges on well-used or older items
Repair or replacement of items purchased through non-authorized retailers
Repair or replacement of items not made by monte & coe
Exchanges of items without a defect

For repairs, please contact info@monteandcoe.com for further instructions. Please note, it may be necessary to provide proof of purchase and/or photographs of your item in order to confirm that your repair request is covered by our policy.

If you are located outside Canada, please contact info@monteandcoe.com. Any issues with merchandise currently located outside of Canada will require case-by-case consideration to determine the best way for us assist you.

The typical turn around time on repairs is usually 14-30 business days.